How can I check the status of my order?
After an order is placed, it is sent as quickly as possible to one of our fulfillment centers, where your item will be dispatched.
Delivery times based on your location are available below.
What are the shipping times?
Cat trees: Delivery within 1 week.
Other products: Delivery between 7 and 15 business days
Secure delivery option available.
Delivery time to North America (Canada and United States): 3 to 4 weeks
Delivery time to Africa, South America, and Asia: 3 to 5 weeks.
How to place an order?
Simply choose your items from the dropdown menu on the product page and click the "Buy Now" button, then follow the steps to complete your order. We will prepare it and send you a confirmation email when your package is shipped!
What payment method do you accept?
We accept Visa and Mastercard credit cards.
For payment with an Aurore card, Carte Bancaire, Maestro, and other debit cards, you must pay through PayPal even if you do not have an account.
To do this, simply select "Pay with Paypal" on the shopping cart page. You can then select "Pay by credit card or Visa debit card" on the next page. Then, you enter your country (France), and in the card type, you can select your card.
Do not hesitate to contact us if you have any questions!